Return Policy

Return & Refund Policy

Returns & Exchanges Policy – ZAYVEN

At ZAYVEN, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you receive an eligible product that you are not satisfied with, you may request a return or exchange subject to the conditions below.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the product should generally:

  • Be unused and in its original condition

  • Be returned with its original packaging, tags, accessories, and documentation, where applicable

  • Be returned within 7 days of receiving the order

  • Not show signs of damage, misuse, alteration, or excessive wear

  • Include the order number or proof of purchase

Certain products may be excluded from returns or exchanges due to their nature, hygiene requirements, or other applicable restrictions.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from the product you ordered, please contact ZAYVEN as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the product and the problem

After reviewing the request, we will determine the appropriate solution, which may include a replacement, exchange, refund, or another suitable resolution.

Change of Mind / Unwanted Items

If you simply change your mind about a purchase, return eligibility may depend on the product category and its condition.

The product must remain unused and in its original condition and packaging. Any applicable return shipping or handling costs may be the customer's responsibility unless otherwise stated by ZAYVEN.

Non-Returnable Products

Certain products may not be eligible for return or exchange, including products that:

  • Have been used, washed, damaged, or altered

  • Are missing original packaging or accessories

  • Are personalized or made specifically for the customer

  • Cannot reasonably be returned due to hygiene or product-safety considerations

  • Are otherwise identified as non-returnable on the product page

Return Shipping

If a return is approved, we will provide instructions regarding the return process and shipping method.

For returns caused by a defective, damaged, or incorrect item, ZAYVEN may provide an appropriate solution regarding return shipping costs.

For returns due to customer preference or change of mind, the customer may be responsible for the applicable return shipping costs.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Refund Processing

Once we receive the returned product, it will be inspected to confirm that it meets the applicable return conditions.

If the return is approved, the refund will be processed within a reasonable period after approval.

The time required for the refund to appear may depend on the payment method or financial institution used for the original payment.

Exchanges

If you would like to exchange an eligible product, please contact us within the applicable return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

How to Request a Return or Exchange

1. Contact ZAYVEN

Contact us through WhatsApp and provide your order number along with the reason for your return or exchange.

2. Provide Supporting Information

For damaged, defective, or incorrect products, send clear photos or videos showing the issue.

3. Receive Return Instructions

Our support team will review your request and, if approved, provide you with the appropriate return instructions.

4. Send the Product

Pack the product securely with its original packaging and accessories and send it according to the instructions provided by our team.

5. Inspection & Resolution

Once we receive and inspect the product, we will notify you of the outcome and, where applicable, arrange the approved refund or exchange.

Important Notes

  • Please contact us before sending any product back.

  • Products must meet the applicable return conditions to qualify for a refund or exchange.

  • Refunds may be reduced or declined if the returned product does not meet the stated requirements.

  • Delivery and return charges may be non-refundable depending on the reason for the return and the applicable circumstances.

  • Return and refund requests are handled in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.

Need Help?

If you have any questions about returns, exchanges, or refunds, please contact us:

ZAYVEN
📍 Riyadh, Saudi Arabia
📞 WhatsApp: 03707842061
🌐 zayven.world

Thank you for shopping with ZAYVEN.

We appreciate your trust and will always do our best to make your shopping experience simple, convenient, and reliable.