Shipping Policy

Shipping Policy

Shipping Policy – ZAYVEN

Thank you for shopping with ZAYVEN! We are committed to providing our customers across the Kingdom of Saudi Arabia with a smooth, reliable, and convenient shopping experience. Please read the following Shipping Policy to understand how we process and deliver your orders.

Order Processing Time

All orders are generally processed within 1–2 working days after order confirmation.

Orders placed during weekends or Saudi public holidays may require additional processing time. We always aim to prepare and dispatch your order as quickly as possible.

Shipping Method

ZAYVEN uses trusted delivery and courier services to deliver orders to customers throughout Saudi Arabia.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information through the contact details provided when placing your order.

Delivery Time

Standard delivery within Saudi Arabia generally takes approximately 2–5 working days after the order has been dispatched.

Delivery times may vary depending on your city or location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote or less accessible areas may require additional delivery time.

Shipping Destinations

ZAYVEN currently delivers orders within the Kingdom of Saudi Arabia.

Orders can be delivered to eligible addresses in cities and regions across Saudi Arabia, subject to courier coverage.

Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

From time to time, ZAYVEN may offer free shipping promotions or special delivery offers. Any applicable promotion will be clearly displayed on our website.

Order Tracking

When tracking information is available, customers may receive a tracking number or shipment update through WhatsApp, SMS, or other contact details provided at checkout.

You can use the tracking information provided to monitor the status of your shipment.

Shipping Address Accuracy

Please make sure that your delivery information is complete and accurate, including:

  • Full name

  • Mobile/WhatsApp number

  • City

  • District

  • Street/building information

  • Any additional delivery instructions where required

ZAYVEN is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. We will try to accommodate the request before the order is dispatched.

Delivery Attempts

Our courier partner may make delivery attempts according to its standard procedures.

If the customer is unavailable or cannot be reached using the provided contact information, the delivery may be delayed or returned to the sender.

Additional delivery charges may apply in certain circumstances, such as repeated delivery attempts or incorrect delivery information.

Delays Beyond Our Control

While we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Public holidays

  • Courier service disruptions

  • High order volumes

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Order Confirmation

After placing your order, you may receive an order confirmation through the contact information provided at checkout.

If you do not receive an order confirmation or have questions about your order, please contact our support team.

Contact Information

For shipping questions, order updates, or delivery assistance, please contact us:

ZAYVEN
📍 Riyadh, Saudi Arabia
📞 WhatsApp: 03707842061
🌐 zayven.world

Thank you for choosing ZAYVEN.
We appreciate your trust and look forward to delivering your order to you safely and conveniently.